Effective May 18, 2022
- Information You Provide to Us
We collect information that you provide to us. For example, you may provide information to us when you:
(a) Sign up for our events, or communications
During the sign-up or registration process or when you communicate with us, you may provide information such as your name, email address, street address, phone number, mobile phone number, date of birth and/or age.
(b) Participate in promotions or respond to surveys and feedback requests
You may provide information to us about you, your household and/or other personal attributes through promotions, surveys, and feedback. This information may include your name, contact information and any information you provide in your survey responses or feedback content. We may use this information to administer your participation in the promotion or survey and to respond to your feedback as well as for analysis either on an aggregate or identifiable basis.
(c) Order or purchase our products or services
You may provide your financial information to us such as credit and debit card numbers, expiration date, and CVV as well as mailing address through orders, purchases, or other payment services.
(d) Share stories, content, suggestions, or submit requests for information
We collect information when you share stories, content, suggestions, or other input, or submit requests for information from us. This includes information you share when you access or interact with Reclamation Staffing pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Instagram.
- Information We Collect Automatically or from Others
We obtain some information automatically, for example, when you:
(a) Access or use the Online Services
Traffic Data. Our Online Services automatically track and collect your IP address, domain server, type of computer or device, and type of web browser. This helps us customize your online experience and assists with our marketing. We use this information to make our online experience better and more relevant for you. For example, we can show you menu items for the correct time of day in your location.
Web Beacons. Certain pages on the Online Services and social media pages may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on the Online Services and social media pages (“Web Beacons”). The Web Beacons may be used with Cookies to understand how you interact with us, so we can manage and improve those interactions. We may also include Web Beacons in e-mails we send to you to learn if messages have been opened, acted on, or forwarded. This helps us improve future messages and makes them more meaningful to you.
Other Technologies. We also utilize other tracking technologies. For example, if permitted by applicable law, we may collect “referrers”. A “referrer” is information your web browser passes along to web servers that refers to the URL from which you accessed the Online Services. Like most websites, we may also collect environmental variables, which include, among other things, the domain from which you access the Internet, the time you accessed the Online Services or social media pages, the type of web browsers and operating system or platform used, the Internet address of the website you left to visit the Online Services or social media pages, the names of the web pages you visit, and the Internet address of the website you visit next. We use these technologies for marketing purposes and to improve your experience with our Online Services.
Information collected automatically may be combined with other personal information we have about you so that we can improve and customize the Online Services and our communications and promotions. When we know how you interact with our Online Services, we can serve you better.
The following are examples of information we collect with these automated technologies:
your IP address, browser type, and operating system;
the mobile device you use and its temporary or persistent unique device identifiers (sometimes called “UDID”);
pages you view within the Online Services;
websites you visited before coming to the Online Services;
video viewing history for videos you watch on the Online Services;
emails from us that you open and/or forward; and/or
offers or links from us to which you connect.
We also use third-party data analytics tools and services. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), for certain Online Services. Google Analytics collects information such as how often you access the Online Services, what pages you access, and what other sites or services you used previously. We use the information provided by Google Analytics to improve our Online Services and serve you better.
For more information regarding how Google collects, uses and shares your information, please visit: https://policies.google.com/technologies/partner-sites. Google tells us that Google provides you more choices on how your information is collected by Google Analytics by offering you an Opt-out Browser Add-on which can be located at: https://tools.google.com/dlpage/gaoptout?hl=en. According to Google, this Add-On prevents Google Analytics from sharing information about visit activity.
(b) Order or purchase our products or services
We also collect information, through our business partners, relating to your purchases from us to process your transactions and to perform research and marketing analytics, such as the authorization code of the transaction, payment method, the date and time of the transaction, items purchased, and the purchase price.
(c) Use social media platforms or other connected third-party services
We may obtain information about you from Linked Sites. For example, when you link your account or engage with the Online Services through Linked Sites such as third-party social media sites, you may be allowing us to have ongoing access to certain information stored on those Linked Sites as described to you by those Linked Sites (e.g., your public profile, profile photo, friends list). We may receive certain information about you which is stored on Linked Sites if other users of those sites give us access to their profiles and you are one of their friends or connections, depending upon your settings on those Linked Sites. The information we have access to from Linked Sites varies and is controlled by your privacy settings on that website and by your consent.
We also obtain some personal information from others, for example:
(e) Your Friends and Family. We may obtain additional information about you when someone, like your friend or family member, provides your information to us as part of a refer-a-friend or other referral program.
If we offer you the ability to share information with a friend or family member through email or other means, we rely on you to ensure that you only share information with individuals with whom you have a personal or family relationship and who would want to receive the communication. We will use the contact information you provide to communicate with your friend or family member on your behalf.
(f) Third Parties. We may also collect personal information from third-party providers and business partners, including public databases, social media platforms, or third parties such as analytics or advertising and marketing providers, where permitted under applicable law.
- How We Use Your Information
We use the information we collect, on its own and combined with other information we collect about you, for the following purposes:
(a) Providing our products or services to you
We use your information to process your orders and payments.
(b) Communicating with you
We use your information to communicate with you regarding our restaurants, products, services, events, promotions, and other offers and respond to your inquiries, comments, stories, or postings.
(c) Customizing and improving your experience
We use your information to tailor our products, services, promotions, communications, and the Services so that they are more useful and relevant to you, such as through targeted advertising and messaging personalization.
(d) Getting to know our customers
Your information helps us understand your preferences and provide support related to our product and service offerings and marketing efforts. For example, we may use your information to:
develop our products, services, promotions, and other offers;
improve our Services; and
conduct research and analysis.
(e) Marketing and relevant advertising
We promote our products and services and aim to provide tailored ads to you and others. We may advertise our products and services on third-party websites or online services. Please see our Cookie and Interest-Based Advertising Policy [link] to learn more about our third-party advertising and marketing partners and how you may opt out of targeted advertising delivered by the members of the Digital Advertising Alliance (“DAA”), the Digital Advertising Alliance of Canada (“DAAC”) or the Network Advertising Initiative (“NAI”).
(f) Fraud detection, security & legal enforcement
We use your information to protect the security and integrity of our business and the Services and for enforcement of our Terms and Conditions.
We may combine your information with other information we have acquired from third parties in accordance with applicable law.
- How We Share Information
To perform our Services, we may share your information with third parties as necessary to complete your order, to provide our products and services, for purposes described in the “How We Use Your Information” Section, or with your consent. For example, we may share your information with the following types of third parties:
(a) Within Reclamation Staffing and with affiliates
We share personal information within Reclamation Staffing and with our affiliates to provide our products, services, promotions, and other Services to you and for our marketing purposes, in accordance with applicable law. We may also share personal information with our affiliates.
(b) Service providers
We share personal information with third party service providers that provide a variety of services on our behalf, including but not limited to the development, maintenance, and support of the Services and social media pages, payment processing, online and mobile application use, the distribution of email and mobile messages, promotions, advertising services, and marketing research and analysis. Our service providers may be located outside of the jurisdiction in which you reside. Please see the “Transfer Outside Your Jurisdiction” Section for more information.
We may also share the personal information we collect with our analytics vendors and partners to develop aggregate analysis and business intelligence for our advertising and marketing purposes. For example, we use personal information to create custom audiences and measure the success of promotions.
(c) Other disclosures
We may also share personal information as may be necessary to protect the safety, property, or other rights of Reclamation Staffing and our affiliates, and their respective employees, customers, visitors, users, or any other person or entity; to comply with law, a court order, or other legal process (which may include access by courts, law enforcement or governmental authorities in the US or other jurisdictions), or in connection with a legal investigation; to enforce any applicable terms and conditions and other agreements; as otherwise may be required or permitted by applicable law; or in accordance with your consent.
We do not sell your personal information to third parties for their marketing purposes.
- Access to Information and Your Choices
We provide you with the opportunity to access, update or delete certain information and to opt out of having your information used or disclosed for certain purposes. For example, you may exercise your choices as below. Please be aware that, if you do not allow us to collect and use your personal information, we may not be able to deliver certain products, services, promotions, and offerings to you.
(a) Account information
You may correct or update personal information you have provided to us at any time by accessing your online account or by contacting us using one of the methods listed in the “Contact Us” Section.
(b) Communication preferences
You may change your choices for subscriptions, how we may send you certain communications and whether to receive promotions and other offers from us. You may exercise your choices by following instructions available on the Online Services or in communications sent to you. For example, to unsubscribe from our email communications, follow the unsubscribe instructions contained in each of our email messages. Please note that we may continue to send transactional or account-related messages to you.
Because we plan our communications in advance, it may take up to 3-5 business days for your “unsubscribe” request to become effective. If you continue to receive our communications after submitting an “unsubscribe” request, please let us know by contacting us using one of the methods listed in the “Contact Us” Section so that we can investigate the situation.
(c) Right to access, update and correct your information
You can request to access, update or correct your personal information by contacting us using one of the methods listed in the “Contact Us” Section. We will endeavor to honor your request and, at minimum, respond to you in accordance with our obligations under applicable law.
- Information Security
We seek to keep your personal information secure by implementing reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. When we collect or transmit sensitive information such as a credit card number, we endeavor to use industry standard methods to protect that information. We also ask our third-party service providers to use reasonable security measures to protect your information from unauthorized access, use and disclosure. However, please be aware that no method of electronically transmitting or storing information is ever completely secure.
E-mail Security & How You Can Help
“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information which you suspect may be a scam, please notify us as provided in the “Contact Us” Section.
We retain personal information for as long as necessary to fulfill the purposes for which it is collected or processed. We also retain information for security, legal compliance, and disputes and claims handling.
When you watch videos on the Online Services, you agree that we may share your video viewing with or obtain information about your video viewing from analytics service providers, advertising partners and social media platforms for two years or until you withdraw your consent. Where required by applicable law, we will obtain your consent prior to obtaining or sharing your video viewing data.
- Children’s Privacy
The Online Services are not intended for children under the age of 13, without parental or legal guardian consent. We do not knowingly collect personal information from users in this age group. If you believe your child has provided personal information to us, please contact us via the email listed in the “Contact Us” Section and we will work to delete it.
- Transfers of Personal Information Outside Your Jurisdiction
- Contact Us
Email us at [email protected],
Mail us at the address below:
1103 Broadway Street
Anderson, Indiana 46012
Call us at (765) 374-4701